ALU
ABOUT ALU
ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.
HOW WE WORK
As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.
The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.
ABOUT THE ROLE
As a Customer Support Intern (Tech), you will be the first point of contact for our customers seeking technical assistance or guidance. You will play a crucial role in resolving technical issues, answering product-related questions, and providing exceptional support to ensure a positive customer experience. The ideal candidate will have a passion for helping others, excellent communication skills, and a technical background to troubleshoot and resolve issues effectively.
RESPONSIBILITIES
- Provide timely and accurate technical support to customers
- Diagnose and troubleshoot technical issues related to our products or services
- Guide customers through the resolution process, ensuring clear and concise communication
- Document all customer interactions,including issues and resolutions,in our system
- Collaborate with other team members to escalate complex issues and ensure timely resolution
- Stay up-to-date on product knowledge to better assist customers
- Assist in creating and updating knowledge base articles and support documentation
REQUIREMENTS
- Previous experience in a technical support role or similar customer-facing position
- Understanding of computer systems and software applications
- Excellent troubleshooting and problem-solving skills
- Exceptional communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Familiarity with CRM systems and support tools
- Proven ability to work independently and collaboratively in a team environment
- Flexibility to work occasional evenings or weekends as needed
Internship Duration: 1 Year
Hours: 40 hours
Locations: Remote