EDB
Job Description:
We’re looking for a stellar Senior Support Engineer to join our Support Services team in EMEA.
As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices.
Candidates please note: This role will be required to work a 4×10 shift schedule from Wednesday to Saturday or Sunday to Wednesday. Candidates located in Spain or Italy are preferred. This role can be located 100% remotely.
What your impact will be:
- Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
- Collaborate with and mentor junior and mid-tier support engineers to triage issues.
- Create reproducible test cases, file development requests, and offer patches when possible.
- Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
- Serve as the primary point of contact to premium customers on priority engagements.
- Document solutions, procedures, and standards for customers as well as for internal use.
What you will bring:
- 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
- Bachelor’s degree in Computer Science or equivalent knowledge
- Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
- Outstanding English communication skills (both written and verbal)
- Strong problem-solving skills for abstract and complex issues
- Quick-thinking, able to work well under pressure
- Adept at documenting efforts, actions, and results
- Experience liaising with Engineering teams
What will give you an edge:
- Technical Support experience
- Experience with machine learning and AI
- Recent working experience with Microsoft.NET, Java and/or C/C++
- Experience with Oracle or SQL Server
- Experience with Docker, OpenShift & Kubernetes
- Experience with Amazon Web Services and RDS
- Experience with Microsoft Azure
- Experience with Zookeeper or Kafka