Principle Engagement Partner (VIP)

🌟 Allow us to introduce ourselves

CSGORoll, a gamified skins platform, is the market leader in the industry with over 1 million active users. Currently serving North America and Europe, this platform aims to expand to non-English markets as well, bringing a unique gamified experience to users around the world. First launched in 2016, CSGORoll went through a rocket ship growth since the announcement of the CS2 game. The revenue has soared to new heights, surpassing our current headcount. Up until now, we have been relying on intuition alone, without data. Shocking, right? Now, it’s time to take things up a notch. Picture this: improved operational procedures, visionary senior leadership, venturing into new non-English speaking markets, cutting-edge product development, turbocharged SEO, and eye-catching paid ads. We welcome you, a skilled professional to bring your skills to the table and bring the company into a whole new league with us!

🚀 Your mission as a Principle Engagement Partner (VIP)!

Focused on building exceptional relationships with VIP clients, this role is about truly understanding their unique requirements, ensuring continuous satisfaction. The ideal candidate will be a strategic thinker with a passion for gaming, capable of developing and implementing innovative engagement initiatives that drive customer retention and growth.

What you’ll be doing:

• Develop and maintain strong, long-term relationships with VIP clients.

• Primary point of contact for VIP clients, ensuring their needs are met promptly and effectively.

• Provide VIP clients with a personalized and bespoke experience, understanding their preferences and interests.

• Develop and implement VIP engagement strategies to increase customer loyalty and retention.

• Design and execute unique, tailored initiatives and events to enhance VIP client experiences.

• Monitor and analyze VIP client feedback and engagement metrics to continuously improve the VIP program.

• Work closely with marketing, product, and customer support teams to align VIP strategies with overall company goals.

• Coordinate with technical teams to implement and integrate automated tools that enhance the VIP experience and streamline efficiencies

• Track and analyze VIP client data to identify trends and opportunities for improvement.

• Utilize customer data platforms and reporting tools to generate insights and drive decision-making.

• Ensure the accuracy and integrity of VIP client data across all systems.

• Stay up-to-date with the latest technologies and best practices in VIP customer engagement.

• Ensure the balance between automated processes and personalized service for VIP clients.

You will thrive in this role if you have:

• 5 years of B2C experience in iGaming, esports, or a related industry is preferred.

• Proven experience in developing and implementing unique customer engagement strategies.

• Experience working in a start-up environment or start-up division of an established business.

• Strong understanding of customer data platforms and general data reporting tools.

• Proficiency in utilizing automated systems and tools for VIP management.

• Experience with integrations, even if non-technical, is highly valuable.

• Ability to use and implement various tools and platforms to enhance the VIP experience.

• Excellent communication and interpersonal skills to build strong relationships with high-value clients.

• Strategic thinker who can develop and execute innovative engagement initiatives.

• Strong analytical skills in tracking and interpreting engagement metrics and data.

The benefit list — or what’s in it for you:

• You’ll grow as a business leader – This is a key role for us, providing a unique opportunity for a very broad learning curve and getting to know every aspect of a fast-growing gaming organization — and eventually being able to grow into a wide set of roles. You’ll be able to influence the strategic direction and move the needle in nearly every aspect of the business while using and honing a very wide set of skills. For any additional educational needs, we’ll set you up with a learning and development budget.
• A focus on flexibility and balance – We are firm believers in focusing on outcomes over controlling the process — and our remote-first approach to work proves it! We want you to be able to do your best work without worrying about things like equipment, so we’ll set you up with a work-from-home budget so you can arrange your space to best serve your needs. This is a role that requires a lot of mental resources and resilience, so we want to mention that our employees have access to Spill, an employee mental health platform.
• You get to work with a brilliant team in a fast-growing environment – We’re an innovative and fast-growing company building some amazing products in our diverse portfolio, with endless opportunities for wins big and small — and every year we organize a big offsite to celebrate them.

This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We’re eager to hear from individuals who share our enthusiasm. CSGORoll is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.