IMPORTANT NOTE: If you have already passed the 20four7VA Recruitment Process after the Final Interview, or you have been hired by a 20four7VA Client before, make sure that you are applying via the 20four7VA Team Portal, for faster processing of your application. You will be logging in using your 20four7VA email address. If you have just logged in to the Team Portal, please continue reviewing the Job Description below.

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CPT-6271 Credit Repair VA

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior – Senior Level
MIN. HOURS/WEEK: 40 hours/week
SHIFT TIME ZONE: CST
SHIFT HOURS: 9-5 or 10-6 pm CST
SHIFT DAYS: Monday – Friday
Number of VAs: 1

PREFERENCES:
GENDER PREFERENCE: none
LANGUAGES SPOKEN/PREFERENCE: English
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: no preference

Job Title: Credit Repair VA

Responsibilities:

• Client Communication:
  Contact clients via phone to discuss their credit repair needs.
  Provide updates on the status of their credit repair process.
  Answer client inquiries and provide guidance on credit repair steps.
• Dispute Assistance:
  Assist clients in preparing dispute letters for credit bureaus and creditors.
  Review and organize client documents to ensure accurate and complete information for disputes.
  Monitor the progress of disputes and follow up with relevant parties as needed.
• Customer Service:
  Deliver exceptional customer service by being responsive, empathetic, and professional.
  Maintain confidentiality and security of client information.
  Keep detailed records of client interactions and progress.
• Administrative Support:
  Update client information in the company’s database.
  Assist with other administrative tasks as needed.

Qualifications:

• Previous experience in credit repair, financial services, or customer service is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using CRM software and other relevant computer applications.
• Ability to work independently and as part of a team.
• High level of professionalism and confidentiality.

Tools/Software:

• Credit Repair Cloud
• Microsoft Office Suite (Excel)

CLIENT INDUSTRY: Credit Repair

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!